PROCESSING : In stock Items ship ASAP!!!! In the event we are not able to ship your order immediately, we guarantee most orders will be packaged and shipped within 2-3 business days.
SHIPPING TIMEFRAMES: Once your items have been packaged and shipped you will receive a confirmation email that includes tracking number and "ESTIMATED" date of delivery.
LOCAL: Local orders are welcome for pick up!! Please email PRIOR TO PURCHASE so we can eliminate shipping charges and schedule a pick up time by appointment only please.
MADE TO ORDER/CUSTOM : Custom items estimated manufacturing timeframes are noted within each product shipping section. Please email for a shipping quote and we will provide a cost to your specific destination and timeframe based on our current manufacturing schedule. We guarantee your item will be manufactured and shipped ON or BEFORE the timeframe provided.
EXPEDITED : Rapid shipping, please contact us before purchasing to see if we can accommodate any rush orders and calculate additional shipping costs.
INTERNATIONAL : International customers are welcome! We would be more than happy to ship to you, please email your specific shipping destination and we can calculate your shipping costs. Please be aware, Opusconcrete is not responsible for any duties, taxes or additional fees related to international shipments.
DAMAGE POLICIES :
Each piece is rigorously inspected from inception throughout, individually hand wrapped and diligently packaged! In the unfortunate circumstance your product arrives damaged please let us know within 48 HOURS of receiving your item/s along with:
1. email pictures of damages as well as 1) item, 2) package and 3) packing materials within 48 hours of receiving.
2. Do not dispose and retain the damaged item, package and packaging material.
3. Cooperate with Opusconcrete and Shipper/Insurer in the event further action is needed. Physical inspection or pick up of damaged item at the location of delivery may be necessary prior to finalizing claims processing.
Please make sure that your shipping address is entered correctly during check out. Once your order is placed opusconcrete is not responsible for redirection or reimbursement for any circumstances that relate to inaccurate shipping address. Thank you for your understanding.